Free Shipping within New Zealand
We provide free shipping in New Zealand and you can during the payment process select to have fast delivery via NZ Post Courier service. This will deliver your parcel within 2 working days (sorry this is not available for Rural Delivery Addresses).
We can ship to most countries in the world, although because we don’t want to pass on any fraud costs to our honest customers we do decline orders from some high risk countries.
Shipping to Australia is US$5 and elsewhere in the world is US$8.
We use discreet parcels with our holding company name of Neat Solutions Limited on the “send from address panel”. The test kits are in bubble parcels to provide protection from damage.
You may return any items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
In over 7 years of trading we have never declined any claim for a refund.
All prices on the website are in US$ and you can pay via credit card, debit card or through your PayPal account. We hope to change to NZ$ based pricing once our credit card processing provider makes arrangements with our local banks. They currently are in Beta testing with the New Zealand banks – so hopefully not too far away.
We are not registered for GST.
Accuracy of the tests
These test kits are highly reliable with over 98% reliability. However, they are screening style test kits and you may wish to have another independent test completed by your doctor.
As these test kits are designed to be an initial screening test, we do not accept any liability for the consequences of a positive or negative test result.